Customer Support Rep

  • Remote
  • Remote

Listed in: Blockchain Jobs.

Responsibilities

  • Deliver outstanding support through live chat, email correspondence and phone support
  • Collaborate cross-functionally with Operations and Product to provide accurate answers for our customers
  • Serve as an escalation point for high priority request or complex investigations
  • Help with customer on-boarding, working closely with Operations and Compliance to collect required documentation and resolve issues
  • Be the customer advocate and report bugs, incidents and product feedback
  • Write documentation, tutorials and guides for our users and build onto our Help Center

Requirements

  • 1-2 years of customer support experience
  • Fantastic verbal and writing skills, with an emphasis on clarity
  • Strong attention to detail and highly organized
  • Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations
  • Be empathetic and understanding, go above and beyond to solve customer problems
  • Tech savvy, comfortable learning new tools and platforms
  • Experience with intercom, Zendesk or other CS management tool is a plus
  • Experience in startup experience is a plus
  • Interest in blockchain technologies

Perks & Benefits

  • Health, dental, and vision benefits for you and your family 
  • Work From Home 
  • Computer setup of your choice 
  • Unlimited paid time off to relax and recharge 
  • Flexible work hours 
  • 401(k) plan with corporate matching 
  • Opportunity to work in a growing startup

Apply here 👉 Customer Support Rep job

Source: Crypto Jobs List

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